At Shay Scents, we want you to love your purchase. If for any reason you are not completely satisfied with your order, we are here to assist you with returns or exchanges. Please review our refund policy below:
1. Eligibility for Refunds
- Damaged or Defective Products: If your product arrives damaged or defective, please contact us within 30 days of receiving your order. We will offer a full refund or a replacement.
- Incorrect Items: If you received an incorrect product, please notify us within 30 days of delivery. We will send you the correct item and process a refund for the incorrect one.
2. Non-Refundable Items
- Opened Fragrances: For hygiene and safety reasons, we cannot accept returns or offer refunds for opened or used perfumes.
3. Return Process
- To initiate a return or exchange, please contact our customer service team at support@cosyaura.com with your order number/id and reason for the return.
- We will provide you with a return shipping label (if applicable) and instructions on how to return the item.
- Products must be returned unused, in their original packaging, and in resellable condition.
- Return shipping: Customers are responsible for return shipping costs.
4. Refund Processing
- Once we receive your returned item, we will inspect it and process your refund within 5-7 business days.
- Refunds will be issued to the original payment method. Please note that it may take 3-5 business days for the refund to appear on your account, depending on your bank or credit card issuer.
5. Exchange Policy
- If you wish to exchange an item for a different fragrance or product, please follow the same return procedure. We will send you the new item upon receiving the returned product.
6. Contact Us
For any questions or concerns about your order, feel free to reach out to us at support@cosyaura.com. Our team is happy to assist you.
Thank you for shopping with Shay Scents!
